Privacy Policy

1. Information We Collect

Personal Information

When you interact with our website, request a demo, or use our services, we may collect personal information that you provide directly, including:

• Full name and job title
• Business email address
• Company or organization name
• Phone number (if provided voluntarily)
• Message content and inquiry details submitted through contact forms

Usage and Technical Data

When you visit our website, we automatically collect certain technical information through standard web server logs and analytics tools, including:

• IP address and approximate geographic location (country or city level)
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms that brought you to our site
• Device type and screen resolution

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website and understand how it is used. See Section 8 for full details on cookie types and management options.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To respond to your inquiries, schedule discovery sessions, and deliver services you have requested
• Communication: To send you relevant updates about our services, proposals, and industry insights (with your consent where required by law)
• Improvement: To analyze how our website and services are used so we can improve them and develop new capabilities
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Legal compliance: To fulfill our legal obligations, enforce our terms, and respond to lawful requests from authorities
• Contractual performance: To manage our business relationship and fulfill obligations under any engagement agreement

We process your personal information only when we have a lawful basis to do so, including your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests where they are not overridden by your rights.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to help us operate our website and deliver our services. These include hosting infrastructure providers, analytics platforms, email delivery services, and payment processors. All service providers are contractually obligated to process your information only on our behalf and in accordance with our instructions and applicable law.

Business Transfers

If ISG is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or enforceable governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of ISG, our users, or the public.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Contact form submissions and correspondence: retained for up to 3 years from last interaction
• Client engagement data: retained for the duration of the engagement plus 7 years for legal and compliance purposes
• Website analytics data: retained in aggregated or anonymized form for up to 2 years
• Account credentials (if applicable): retained until account deletion is requested

You may request deletion of your personal information at any time. See Section 5 for details on how to exercise this right.

5. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete personal information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Portability: Request that we provide your personal information in a structured, machine-readable format
• Restriction: Request that we restrict the processing of your personal information in certain circumstances
• Objection: Object to processing of your personal information where we rely on legitimate interests as our legal basis
• Opt-out: Withdraw consent for marketing communications at any time by following the unsubscribe instructions in any email

To exercise any of these rights, contact us at privacy@innovativesystemsglobal.com. We will respond within 30 days. We may need to verify your identity before processing your request.

6. GDPR Compliance (EU/EEA Residents)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides you with specific rights regarding your personal information.

Data Controller

Innovative Systems Global acts as the data controller for personal information collected through our website and services. As data controller, we determine the purposes and means of processing your personal information.

Legal Bases for Processing

• Consent (Article 6(1)(a)): Where you have given explicit consent, such as for marketing communications
• Contract performance (Article 6(1)(b)): Where processing is necessary to perform a contract with you
• Legal obligation (Article 6(1)(c)): Where we must process data to comply with applicable law
• Legitimate interests (Article 6(1)(f)): Where our legitimate business interests are not overridden by your rights

International Transfers

If we transfer your personal information outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfer to countries deemed to have adequate data protection laws.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not processed your personal information in accordance with applicable law.

Data Protection Contact

For GDPR-related inquiries, contact us at privacy@innovativesystemsglobal.com with the subject line "GDPR Inquiry."

7. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Your California Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information we maintain about you
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information (we do not sell or share your data)
• Right to Limit Use: Limit our use of sensitive personal information to what is necessary to provide our services
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Do Not Sell or Share My Personal Information

Innovative Systems Global does not sell or share personal information as those terms are defined under the CCPA. We have not sold or shared personal information in the preceding 12 months.

To exercise your California rights, contact us at privacy@innovativesystemsglobal.com or submit a verifiable consumer request. We will respond within 45 days as required by law.

8. Cookies

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function. These cannot be disabled. They include session management and security tokens.
• Analytics Cookies: Help us understand how visitors use our site (e.g., pages visited, time on site). We use privacy-first analytics that do not fingerprint or track individuals across sites.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies or accept only certain types. Note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.

For analytics opt-out, you may also use browser extensions such as the uBlock Origin or similar tools that block analytics scripts.

9. Children's Privacy

Our services are intended for business professionals and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please contact us immediately at privacy@innovativesystemsglobal.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective date" at the top of this page
• Post a notice on our website for at least 30 days following the update
• Send an email notification to registered users where we hold an active business relationship

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: