The work that never gets done is costing you the most.
ISG builds AI agents that answer your phone, schedule your calendar, follow up on invoices, and take payment — with a person still in charge of every decision that matters. Every action the agent takes is written to a record you can read.
Where small businesses actually lose money
None of this is exotic. It happens in the same six places, every week, in almost every small business and professional practice.
The call you missed was the sale.
Most small businesses send after-hours and lunch-rush calls to voicemail. Callers do not leave voicemails anymore. They call the next listing.
Your calendar is run by text message.
Booking, rescheduling and reminders move through three apps and somebody's phone. No-shows are not a customer problem. They are a reminder problem.
You are the invoice chaser.
The work is done, the invoice is out, and the owner is the one sending the third follow-up. That is the most expensive hour in the business.
The same twelve questions, every day.
Hours, pricing, parking, insurance, do you take walk-ins. Trained staff answer them instead of doing the work you hired them for.
You are afraid the AI will say something wrong.
That fear is correct, and it is the reason most owners stop at a chatbot. The fix is not a better model. It is a limit on what the agent is allowed to do, and a person who approves anything past that limit.
You cannot see what it did.
A tool that acts on your behalf and cannot show you a record of its actions is a liability. You should be able to read back every message it sent and every charge it made.
How we answer each one
Same six problems, in the same order. Short version: the agent works inside limits you set, and anything past those limits waits for a person.
Missed calls
The agent answers on the first ring, any hour, and books the call straight into your calendar or takes a detailed message. Callers get a person-shaped response instead of a beep.
Calendar chaos
One system handles booking, rescheduling and reminders across every channel you use, and sends the reminder before the no-show happens.
Invoice chasing
The agent sends the first follow-up, then the second and third on the schedule you set, and stops the moment payment posts.
Repeated questions
Hours, pricing, parking, insurance, walk-ins: answered from the facts you supply, in seconds, with anything it is unsure of handed to a person instead of guessed at.
Fear of mistakes
The agent works inside limits you set. A refund, an exception, a judgment call — anything outside those limits waits for a person to approve it.
No visibility
Every message it sent and every charge it made is written to a log you can open and read, in plain language, any time.
Every agent we deploy works inside limits the owner sets. Anything outside those limits — a refund, an exception, a judgment call — waits for a person to approve it. And every action the agent takes is written to a log the owner can read, in plain language, any time.
What you get
Prices are not published here. Every engagement is scoped to your business — the tiers below describe what is included, not what it costs.
Front Desk
For a single location running phone and messages.
- One phone number and one inbox, covered
- Booking and rescheduling handled automatically
- Appointment reminders sent on your schedule
- After-hours and lunch-rush calls answered, not missed
- Weekly summary of every call and message
Operations
For businesses running multiple channels and taking payment.
- Everything in Front Desk, across phone, text and web chat
- Payment collection and invoice follow-up
- Automated post-visit and post-project follow-up
- Monthly reporting on volume, response time and no-show rate
- Priority routing for repeat and high-value clients
Governed
For regulated or multi-location operators who need approval workflows and an audit trail.
- Multi-agent coordination across locations or departments
- Configurable approval workflows for anything outside set limits
- Exportable audit trail of every action taken
- Custom integrations with the systems you already run
- Dedicated scope call before any commitment
We quote per business. Ask for a scope call.
Public Record
Built on what we already publish
These are our public packages. The download figure is the sum across them for the 12 months to 17 August 2026, taken from npm's public downloads API; the package and repository counts are visible on the pages linked below.
Coming
DingDawg Desk
DingDawg Desk is a local system for running the front and back office of a business — or a campus front office. It is coming. It is not available yet. Tell us where to reach you and we will let you know when it opens.
Tell me when it opensQuestions owners actually ask
Will it sound like a robot to my customers?
Sometimes, yes, and we would rather tell you that than oversell it. Callers are told they are speaking with an automated assistant, and they can ask for a person at any time.
What happens when it does not know the answer?
It hands off to a person. The agent is built to recognize the edge of what it knows and pass the conversation along with the details it already collected, so nothing gets dropped and nothing gets guessed.
Do I have to switch my phone system or booking tool?
No. We integrate with what you already run. If we cannot connect to a system you use, we tell you before you buy, not after.
What if it makes a mistake?
You set the limits, and the agent works inside them. Anything past those limits waits for a person to approve it. Every action is written to a log you can read, and you can turn off any capability at any time.
How long does setup take?
Setup starts with a scope call to map your phone system, booking tool, and the questions your staff answers most. From there we configure the agent against your real workflows, test it against real scenarios, and review the results with you before it goes live. We do not quote a fixed number of days up front — it depends on how many systems we are connecting to.
Ready to stop losing the work that falls through the cracks?
Talk to us about what a scoped build looks like for your business.
Talk to us